Getting Help, FAQ

COMP102/112: Getting Help and the FAQ

Topics: Forum, FAQ, Getting online help, Videos

Lab Tutors and Help Desk

Your first source for help with the course should be the tutors in your weekly labs (see the Weekly Timetable), and the online tutor (see below). The online tutor is not required to be avaialble all the times, so you might not receive the response in time.

Asking for help from online tutor

To ask for help from the tutors on a problem with your code, submit your request on the comp102 help system (put your question in the box, attach your file, and click "Create Ticket") or email your question to and attach your code to the email.
Make sure that:
  • You have attached your .java files (not a screenshot or photo, not the .class or .ctxt or the project.bluej files)
  • You have explained what the problem is and what you have tried to do to solve it so far.
A tutor will try to answer your question (when they are next on line and available).
Note1: We don't have the resources to do a general check of your code - you have to check it yourself by running your code and checking that it does all the things required in the assignment specification.
Note2: We don't provide help with the Challenge questions.


We plan to build up a list of answers to common problems that we see repeatedly:

Video resources

  • Video recordings of the lectures are available through Nuku.
  • Tutorial videos covering a variety of topics.

NOTE If you want to watch the videos in the labs, you will need to bring along your own headphones.

Study Buddy

We allow students to work in pairs as long as you add a comment in your source code who you worked with.

Other sources of help: